Privacy Policy

Last updated: 22nd October 2025

Introduction

Reputation Genie ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we handle your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our reputation management platform and related services.

By using Reputation Genie, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.

Information We Collect

Account Information

  • Full name and email address
  • Business name and details
  • Phone number (optional)
  • Profile photo (if using Google Sign-In)
  • Account credentials and authentication data

Business Information

  • Business location and address
  • Business category and industry
  • Website URL
  • Google Business Profile information
  • Business contact details

Review Data

  • Publicly available reviews from Google and other platforms
  • Review ratings, text, and metadata
  • Reviewer public information (names, profile pictures)
  • Review response history

Usage and Analytics Data

  • Features accessed and actions taken
  • Session duration and frequency
  • Performance metrics and error reports
  • Aggregated usage patterns (via PostHog in cookieless mode)

Payment Information

  • Billing name and address
  • Payment method details (processed securely by Stripe)
  • Transaction history and invoices
  • Subscription status and plan details

Technical Information

  • IP address and approximate location
  • Browser type and version
  • Operating system
  • Device identifiers
  • Referral URLs

How We Collect Information

Direct Collection

Information you provide when creating an account, subscribing to services, or contacting support.

Automatic Collection

Data collected automatically through our platform usage, including analytics and performance monitoring.

Third-Party Sources

Public review data from Google Business Profile and other review platforms, authentication data from Google OAuth.

How We Use Your Information

We use your information to:

  • Provide Services: Monitor reviews, analyze reputation, facilitate review management and removal assistance
  • Process Transactions: Handle payments, subscriptions, and billing through Stripe
  • Communicate: Send service updates, respond to inquiries, provide customer support
  • Improve Services: Analyze usage patterns, fix bugs, develop new features
  • Ensure Security: Detect fraud, prevent abuse, maintain platform integrity
  • Legal Compliance: Meet legal obligations, respond to legal requests, protect rights
  • Marketing: Send relevant updates about features and services (with opt-out option)

Information Sharing and Disclosure

We never sell your personal data. We share information only in these circumstances:

Service Providers

  • Stripe: Payment processing and subscription management
  • Google: Authentication services and Maps integration
  • PostHog: Privacy-focused analytics (cookieless mode)
  • Infrastructure providers: Hosting and data storage services

Legal Requirements

When required by law, court order, or government request, or to protect rights, property, and safety.

Business Transfers

In connection with mergers, acquisitions, or asset sales, with continued protection under this policy.

With Your Consent

When you explicitly authorize us to share information with specific third parties.

Aggregated Data

Non-identifiable aggregated data may be shared publicly for industry insights and research.

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (TLS/SSL) and at rest
  • Secure authentication with optional two-factor authentication
  • Regular security audits and vulnerability assessments
  • Access controls and employee training
  • PCI DSS compliant payment processing via Stripe
  • Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any breaches affecting your personal data.

Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Limit how we process your information
  • Objection: Object to certain processing activities
  • Withdraw Consent: Revoke previously given consent

Communication Preferences

Manage email preferences through account settings or unsubscribe links. Service-critical emails cannot be opted out of while maintaining an account.

Do Not Track

We respect Do Not Track browser signals and do not track users across third-party websites.

International Data Transfers

Our services are primarily operated in the United States. If you're accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the US and other countries.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy:

  • Active accounts: Data retained while account is active
  • Post-deletion: Up to 90 days for account recovery
  • Legal requirements: Financial records retained as required by law (typically 7 years)
  • Anonymized data: May be retained indefinitely for analytics

Cookies and Tracking Technologies

We use minimal tracking technologies to ensure functionality and improve services:

Essential Cookies

Required for authentication, security, and basic platform functionality. Cannot be disabled while using our services.

Analytics

PostHog analytics operates in cookieless mode to respect privacy while helping us understand usage patterns.

Browser Controls

You can control cookies through browser settings, though this may impact functionality.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Categories of Information Collected

  • Identifiers (name, email, IP address)
  • Commercial information (transaction history)
  • Internet activity (usage data)
  • Geolocation data (approximate)

Your CCPA Rights

  • Right to know about personal information collected
  • Right to delete personal information
  • Right to opt-out of sale (we don't sell personal data)
  • Right to non-discrimination

To exercise these rights, contact contact@reputationgenie.ai with "CCPA Request" in the subject line.

European Privacy Rights (GDPR)

If you're in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

Legal Basis for Processing

  • Contract: To provide services you've requested
  • Legitimate interests: To improve services and ensure security
  • Legal obligations: To comply with laws
  • Consent: For marketing communications

Additional GDPR Rights

  • Right to lodge a complaint with supervisory authorities
  • Right to withdraw consent
  • Right to object to processing
  • Rights related to automated decision-making

For GDPR inquiries, contact contact@reputationgenie.ai with "GDPR Request" in the subject line.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of collected information from a child under 18, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email and/or prominent notice on our platform at least 30 days before taking effect. Your continued use after changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically. The "Last updated" date at the top indicates the most recent revisions.

Contact Us

For privacy-related questions or to exercise your rights:

Please include relevant details about your request to help us respond effectively.

FAQ

Frequently Asked Questions

Everything you need to know about our Google review removal service.

Yes. We use legitimate methods to identify reviews that violate Google's policies. Our process is 100% compliant with Google's terms of service and does not involve any unethical practices. We focus on reviews that contain false information, are posted by competitors, or violate Google's content policies.

Most reviews are removed within 5-7 business days. Complex cases may take 30-60 days. Our success rate is over 92% for reviews that violate Google's policies.

We operate on a performance-based model. If we can't remove a review, you don't pay for that particular removal. We'll provide a detailed explanation of why the review couldn't be removed and offer alternative reputation management strategies.

We can remove reviews that violate Google's policies, such as fake reviews, competitor reviews, reviews containing false information, or inappropriate content. We cannot guarantee removal of legitimate customer reviews that follow Google's guidelines, but we can help you manage and respond to these effectively.

To get started, you simply select your business from Google's directory during our analysis process. When you decide to purchase review removals, you'll need to grant us Manager access to your Google My Business profile so our legal team can verify, report, and manage reviews in accordance with Google's content policies. This access is temporary and only for the duration of the removal process.

Still have questions?

Contact Our Team